Refund Policy

Wallet top-ups

You add funds to a wallet and pay only for what you use. You always see the price before an action, so there are no surprise charges.

What is non-refundable

• Usage that has already been delivered — calls placed, messages sent, and minutes consumed.
• Phone numbers once provisioned, including their setup and monthly rental, as carrier costs are incurred immediately.

When a refund applies

If a product was genuinely not delivered or is not functional due to an issue on our side, we will make it right — typically by fixing the issue or issuing wallet credit you can use toward any other service. Refunds are issued as wallet credit and are not returned to a card or bank account.

Before you release a number

If a number isn’t receiving what you expect (for example an OTP), please contact us first — we can check it for free and replace it if there’s a real problem. Once a number is released it returns to the carrier and cannot be recovered.